IT Managed Services (ITMS)
Customers outsource the management of their IT infrastructure through ITMS. This service allows us to manage customer entire or part of their IT infrastructure. Based on a service level agreement, we ensure customers IT needs are continuously available and met. The services allow us to manage customers servers, applications, cloud, backups
and more. And to provide support locally and remotely.
Infrastructure and Systems Management Services
Backup Management Solution
Physical Server Co-Location Services and Management (Physical Server Hosting)
Hosting Management – Email, Server, SharePoint, Cloud Data, etc.
IT Support or Help Desk Outsourcing
Preventative Maintenance for Information Technology and Desktop Roll Services
Monthly system health check and Reporting
Email Services/Management
Manage Providers, distributors, consultants and thought leaders and facilitate collaboration among experts in the managed services field.
Goals & Objectives Of Manage Service
Manage Services is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the Customer(s) by the Service Provider(s).
The goal of Manage Services Agreement is to obtain an agreement for IT service provision between the Service Provider(s) and Customer(s).
The Objectives Of The Manage Services Are To:
- Provide clear reference to service ownership, accountability, roles and/or responsibilities.
- Present a clear, concise and measurable description of service provided to the customer.
- Match perceptions of expected service provision with actual service support & delivery.
- Free time for customer Time to Focus on Core Business Functions
- Reduce Downtime
- Reduce Cost and Control Operating Expenses
- Ensure availability of Resources
- Access to Otherwise Unavailable Vendor Support
- Improve Productivity
- Access to Highly Specialized Talent
- Realize a Technology Edge Over Competitors